Privacy Policy – Altijaro Shop

At Altijaro Shop, we value your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how Altijaro Shop (“we”, “our”, or “us”) collects, uses, stores, shares, and protects your information when you visit our website, create an account, place an order, communicate with us, or otherwise use our services.

By accessing or using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect different types of information depending on how you interact with our website.

Personal Information

When you place an order, create an account, contact us, or use certain features of our website, we may collect information such as:

Full name
Mobile phone number
Email address
Billing address
Shipping or delivery address
Account username and login information
Order details
Product preferences
Customer support communications
Reviews, comments, or feedback you submit

Order and Transaction Information

When you purchase a product from Altijaro Shop, we may collect information relating to:

Products ordered
Order value
Payment method
Payment status
Delivery information
Order history
Refund or return information

We generally do not directly store complete debit card, credit card, mobile banking PIN, OTP, or other sensitive payment credentials when payments are processed through third-party payment service providers.

Automatically Collected Information

When you browse our website, certain information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Pages viewed
Time spent on pages
Referring website or source
Approximate location
Website interactions
Cookie identifiers

This information helps us understand how visitors use our website and allows us to improve its performance and customer experience.

2. How We Use Your Information

We may use the information we collect to:

Process and fulfil your orders
Confirm your purchases
Deliver products to you
Contact you regarding your orders
Create and manage your customer account
Provide customer support
Process returns, exchanges, refunds, or complaints
Prevent fraudulent or unauthorized transactions
Improve our website, products, and services
Personalize your shopping experience
Analyze website traffic and customer behaviour
Measure marketing and advertising performance
Send promotional communications where permitted
Maintain website security
Comply with legal, regulatory, accounting, or administrative requirements

We aim to collect and use only information reasonably necessary for legitimate business and service purposes.

3. Cookies and Tracking Technologies

Altijaro Shop may use cookies and similar technologies to improve the functionality and performance of our website.

Cookies may help us:

Keep products in your shopping cart
Remember your account preferences
Keep users logged in
Understand website traffic
Measure website performance
Improve our marketing campaigns
Provide relevant advertisements
Detect suspicious or fraudulent activity

We may use analytics, advertising, and marketing technologies provided by third-party services.

These may include platforms such as:

Google Analytics
Google Ads
Meta/Facebook Pixel
Meta Conversions API
Other analytics and advertising platforms

You may control or disable cookies through your browser settings. However, disabling certain cookies may affect some features of our website.

4. How We Share Your Information

We do not sell or rent your personal information to third parties for their independent commercial use.

However, we may share necessary information with trusted service providers that help us operate our business.

These may include:

Delivery and Courier Partners

We may provide your name, phone number, delivery address, order value, and other information necessary to courier or logistics partners for order delivery, tracking, collection, and returns.

Payment Service Providers

If you make an online payment, relevant transaction information may be processed by banks, mobile financial service providers, payment gateways, or other authorized payment processors.

Website and Technology Providers

We may use third-party hosting, WordPress/WooCommerce services, security providers, cloud services, analytics services, email providers, and other technology partners.

Advertising and Analytics Partners

Information relating to website activity may be shared with advertising and analytics platforms to measure campaigns, understand customer behaviour, create audiences, or improve advertising performance.

Legal Requirements

We may disclose information when reasonably necessary to:

Comply with applicable laws or regulations
Respond to lawful requests from government or regulatory authorities
Protect our legal rights
Investigate fraud or security incidents
Protect Altijaro Shop, our customers, or other persons from harm

5. Payment Information

Altijaro Shop may offer payment options such as Cash on Delivery, mobile financial services, card payments, bank payments, or other supported payment methods.

Where payments are processed through third-party payment gateways or financial institutions, those providers may collect and process payment information under their own privacy policies and security practices.

Altijaro Shop does not request that customers share passwords, PINs, CVVs, or OTP codes through ordinary customer service communications.

Customers should never disclose such sensitive credentials to anyone claiming to represent Altijaro Shop.

6. Delivery Information

To complete an order, we may share necessary customer information with our delivery and logistics partners.

This information may include:

Customer name
Phone number
Delivery address
Order identification
Order amount
Cash on Delivery amount, where applicable

Delivery partners are expected to use this information only as reasonably necessary to complete delivery and related logistics services.

7. Marketing Communications

Where permitted, we may use your contact information to inform you about:

New products
Special offers
Discounts
Promotions
Campaigns
Important store updates

Marketing communications may be delivered through channels such as email, SMS, phone, WhatsApp, Messenger, or other communication platforms, depending on the information and permissions available to us.

You may request to stop receiving promotional communications from us at any time.

Transactional communications relating to existing orders, payments, deliveries, refunds, security, or customer support may still be sent when necessary.

8. Facebook, Instagram, Google and Other Platforms

Altijaro Shop may advertise through platforms such as Facebook, Instagram, Google, and other digital advertising networks.

These platforms may collect information about your interactions with our website through technologies such as cookies, pixels, conversion tracking, or server-side integrations.

Such third-party platforms process information according to their own privacy policies and terms.

We encourage customers to review the privacy settings available within those platforms.

9. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against:

Unauthorized access
Loss
Misuse
Disclosure
Alteration
Destruction
Fraudulent activity

Our security measures may include website security tools, restricted administrative access, encrypted connections, secure hosting practices, authentication controls, software updates, backups, and monitoring.

However, no website, electronic communication, or internet-based storage system can guarantee absolute security.

Customers are also responsible for keeping their account passwords and devices secure.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy or as required by applicable law.

Certain information may need to be retained for longer periods for purposes such as:

Accounting
Tax records
Order history
Fraud prevention
Legal compliance
Dispute resolution
Warranty or return claims

When information is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of it where appropriate.

11. Your Privacy Rights

Subject to applicable laws and reasonable verification requirements, you may contact us regarding your personal information and request that we:

Provide information about personal data we hold about you
Correct inaccurate or incomplete information
Update your information
Delete certain personal information where legally permitted
Withdraw certain permissions or consent
Stop certain marketing communications
Address concerns about how your personal information is being handled

Some information may need to be retained where required for legal, accounting, fraud-prevention, contractual, or legitimate business purposes.

12. Customer Accounts

If you create an account on Altijaro Shop, you are responsible for maintaining the confidentiality of your login information.

Please contact us promptly if you believe:

Your account has been accessed without authorization
Your password has been compromised
Your personal information has been misused

We may temporarily restrict or suspend an account where suspicious activity is detected.

13. Children’s Privacy

Our website and products are primarily intended for customers who can legally enter into transactions or who use the website with the involvement of a parent or legal guardian where required.

We do not knowingly seek to collect unnecessary personal information from children.

If you believe a child has provided personal information to us without appropriate authorization, please contact us so that we can take appropriate action.

14. Third-Party Links

Our website may contain links to third-party websites, social media platforms, payment providers, courier services, or other external services.

Altijaro Shop is not responsible for the privacy practices, content, security, or policies of third-party websites or services.

We recommend reviewing the privacy policies of those third parties before providing personal information.

15. Product Reviews and Public Content

If you submit a product review, comment, testimonial, photograph, or other content intended for publication on our website or social media channels, certain information associated with your submission may become publicly visible.

Please avoid including sensitive personal information in publicly accessible reviews or comments.

16. International Data Processing

Some of the technology, hosting, analytics, advertising, cloud, communication, or payment services we use may process information using servers or service providers located outside Bangladesh.

Where applicable, we take reasonable measures to work with reputable service providers and handle such processing in accordance with applicable legal requirements.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

Our business operations
Website functionality
Technologies we use
Service providers
Legal or regulatory requirements
Data protection practices

When significant changes are made, we may update the “Effective Date” displayed at the top of this page.

We encourage visitors to review this Privacy Policy periodically.

18. Contact Us

If you have questions, concerns, complaints, or requests relating to this Privacy Policy or your personal information, please contact:

Altijaro Shop
Website: https://altijaro.com
Email: contact@altijaro.com
Business Address: Mojaffar Nagar,Chattogram
Country: Bangladesh

We will make reasonable efforts to review and respond to privacy-related requests in accordance with applicable requirements.

Last Updated: 29 August 2026