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At Altijaro Shop, customer satisfaction is important to us. We carefully check and pack our products before dispatch. However, if you receive a damaged, defective, incorrect, or otherwise eligible product, you may request a return, replacement, or refund according to the conditions outlined below.
Please read this Refund & Return Policy carefully before placing an order.
Customers may request a return or replacement within 3 days of receiving the product, subject to the eligibility conditions described in this policy.
For products that arrive:
we recommend contacting us within 48 hours of delivery so that we can resolve the issue as quickly as possible.
Requests submitted after the applicable return period may not be accepted unless required by applicable law or covered by a separate warranty.
To qualify for a return, the product should generally:
Products should not show signs of misuse, accidental damage, unauthorized repair, modification, or improper handling.
If you receive a damaged or broken product, please contact Altijaro Shop as soon as possible.
We may ask you to provide:
We strongly recommend recording an unboxing video when opening fragile, glass, electronic, or high-value products.
The video should ideally show the unopened parcel, shipping label, packaging, and product clearly.
If we confirm that the product was damaged before or during delivery, we may offer, depending on the circumstances:
Where the damage is verified as our responsibility or the courier’s responsibility, the customer will normally not be charged additional delivery costs for the approved return or replacement.
If you receive a product different from what you ordered, including the wrong:
please contact us within 48 hours of receiving the order.
After verification, we will arrange an appropriate replacement, exchange, or refund.
Altijaro Shop will normally bear reasonable return and redelivery charges where the incorrect product was sent due to our error.
If a product appears defective upon receipt, please contact us with photographs or video demonstrating the issue.
We may first provide basic troubleshooting assistance where appropriate.
If the defect is confirmed, the product may qualify for:
Normal wear and tear, misuse, accidental damage, improper charging, water damage where the item is not designed to be waterproof, or damage caused by unauthorized repair may not be considered manufacturing defects.
A customer may request a return because they changed their mind, ordered the wrong item, or no longer require the product.
Such returns may be accepted at our discretion provided that:
For change-of-mind returns, the customer may be responsible for:
Original delivery charges may be non-refundable once delivery has been successfully completed.
For health, hygiene, safety, quality, or product-integrity reasons, certain products may not be eligible for return after opening or use.
These may include:
However, if any such product is delivered damaged, defective, expired, incorrect, or materially different from what was ordered, please contact us. Your complaint will be reviewed separately.
Altijaro Shop sells certain glass and fragile products.
Customers are strongly encouraged to inspect the parcel promptly after delivery and record the unboxing process.
If a glass or fragile item arrives broken or damaged, please contact us preferably within 48 hours and provide clear photographs or video evidence.
Claims involving accidental breakage occurring after successful delivery and customer use may not qualify for replacement or refund.
Electronic products may be inspected or tested before a replacement or refund is approved.
A product may not qualify for return if it has been damaged due to:
Manufacturer warranties, where available, may have separate conditions.
Warranty coverage does not automatically mean that a cash refund will be available.
Grocery, food, and consumable products normally cannot be returned simply because of a change of mind after they have been opened.
Please contact us immediately if you receive a product that is:
We will review the issue and provide an appropriate resolution.
We make reasonable efforts to display product images and colours accurately.
However, minor differences may occur due to:
Minor differences that do not materially affect the product’s function, identity, specification, or ordered variant may not automatically qualify as defects.
However, if you receive a completely different colour, model, or variant from the one ordered, please contact us.
To request a return, replacement, or refund, please contact Altijaro Shop customer support and provide:
Contact:
Phone/WhatsApp: 01605 959034
Email: contact@altijaro.com
Facebook Page: facebook.com/altijaroshop
Please do not send a product back without first contacting us and receiving return instructions.
After receiving a returned product, our team may inspect it to confirm:
We will inform the customer after the return has been reviewed.
Approval of a return request does not automatically guarantee a full refund if the returned product does not meet the agreed return conditions.
Where a replacement is approved, we will attempt to replace the product with the same:
subject to availability.
If the same product or variant is unavailable, we may offer:
Any price difference for a customer-requested alternative product may need to be adjusted.
Once an eligible returned product has been received, inspected, and approved, the refund process will begin.
Approved refunds will normally be processed within approximately 7–10 business days, although the actual time required for the money to appear may depend on the bank, payment gateway, mobile financial service provider, or other payment method.
Refunds may be processed using:
For Cash on Delivery orders, an approved refund may be made through:
Customers may be required to provide accurate payment information to receive the refund.
Altijaro Shop will not be responsible for delays or losses caused by incorrect payment information supplied by the customer.
If a return is required because Altijaro Shop delivered a:
we will normally bear reasonable return or replacement delivery charges after verification.
If the return is due to:
the customer may be required to pay the applicable shipping or return charges.
Customers are requested to place Cash on Delivery orders only when they genuinely intend to receive the product.
Repeated refusal of confirmed orders without a reasonable explanation may result in:
This helps us reduce unnecessary courier and operational costs.
Customers may request cancellation before the order has been dispatched.
Once an order has been handed over to the courier or dispatched, cancellation may not always be possible.
If the order has already been dispatched, applicable delivery or return charges may apply.
Altijaro Shop also reserves the right to cancel an order where reasonably necessary due to circumstances such as:
If a prepaid order is cancelled by Altijaro Shop, the eligible amount will be refunded.
Products purchased using:
may still be eligible for return if they are damaged, defective, or incorrect.
However, refunds will generally be based on the actual amount paid by the customer, not the product’s original or regular price.
Free promotional gifts may need to be returned when the associated purchased product is returned for a full refund.
Altijaro Shop reserves the right to reject return or refund requests where there is reasonable evidence of:
Any decision will be based on the information reasonably available to us and applicable consumer protection requirements.
Some products may include a manufacturer, importer, distributor, or supplier warranty.
Warranty terms may vary by product.
Where a manufacturer’s warranty applies, certain defects arising after the initial return period may need to be handled through the applicable warranty provider rather than through our standard return process.
Please review the product page or contact us for warranty information before purchasing where warranty coverage is important to you.
Nothing in this policy is intended to remove or restrict any mandatory consumer rights available under applicable laws of Bangladesh.
Where any provision of this policy conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.
Altijaro Shop may update this Refund & Return Policy periodically due to changes in:
The latest version will be published on our website with an updated effective date.
For questions about returns, exchanges, refunds, damaged products, or order issues, please contact:
We aim to resolve genuine customer concerns fairly and efficiently.
Last Updated: 29 August 2026
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