At Altijaro Shop, customer satisfaction is important to us. We carefully check and pack our products before dispatch. However, if you receive a damaged, defective, incorrect, or otherwise eligible product, you may request a return, replacement, or refund according to the conditions outlined below.
Please read this Refund & Return Policy carefully before placing an order.
1. Return Period
Customers may request a return or replacement within 3 days of receiving the product, subject to the eligibility conditions described in this policy.
For products that arrive:
- Damaged
- Broken
- Defective
- Missing parts
- Incorrect
- Different from the ordered variant
we recommend contacting us within 48 hours of delivery so that we can resolve the issue as quickly as possible.
Requests submitted after the applicable return period may not be accepted unless required by applicable law or covered by a separate warranty.
2. Conditions for an Eligible Return
To qualify for a return, the product should generally:
- Be in its original condition
- Be unused, unless use was reasonably necessary to identify a defect
- Include the original packaging
- Include accessories, manuals, tags, warranty cards, gifts, and other items supplied with the product
- Have proof of purchase or a valid Altijaro Shop order number
Products should not show signs of misuse, accidental damage, unauthorized repair, modification, or improper handling.
3. Damaged or Broken Products
If you receive a damaged or broken product, please contact Altijaro Shop as soon as possible.
We may ask you to provide:
- Your order number
- Photographs of the product
- Photographs of the packaging
- A short video showing the problem
- An unboxing video, if available
We strongly recommend recording an unboxing video when opening fragile, glass, electronic, or high-value products.
The video should ideally show the unopened parcel, shipping label, packaging, and product clearly.
If we confirm that the product was damaged before or during delivery, we may offer, depending on the circumstances:
- Replacement
- Exchange
- Refund
- Another mutually agreed solution
Where the damage is verified as our responsibility or the courier’s responsibility, the customer will normally not be charged additional delivery costs for the approved return or replacement.
4. Wrong Product Received
If you receive a product different from what you ordered, including the wrong:
- Product
- Model
- Size
- Colour
- Capacity
- Variant
please contact us within 48 hours of receiving the order.
After verification, we will arrange an appropriate replacement, exchange, or refund.
Altijaro Shop will normally bear reasonable return and redelivery charges where the incorrect product was sent due to our error.
5. Defective Products
If a product appears defective upon receipt, please contact us with photographs or video demonstrating the issue.
We may first provide basic troubleshooting assistance where appropriate.
If the defect is confirmed, the product may qualify for:
- Replacement
- Exchange
- Refund
- Warranty service, where applicable
Normal wear and tear, misuse, accidental damage, improper charging, water damage where the item is not designed to be waterproof, or damage caused by unauthorized repair may not be considered manufacturing defects.
6. Change-of-Mind Returns
A customer may request a return because they changed their mind, ordered the wrong item, or no longer require the product.
Such returns may be accepted at our discretion provided that:
- The request is made within 7 days of delivery
- The product remains unused
- The product is in resalable condition
- Original packaging is intact
- All accessories and included items are returned
For change-of-mind returns, the customer may be responsible for:
- Return courier charges
- Original delivery charges
- Other reasonable shipping expenses
Original delivery charges may be non-refundable once delivery has been successfully completed.
7. Non-Returnable Products
For health, hygiene, safety, quality, or product-integrity reasons, certain products may not be eligible for return after opening or use.
These may include:
- Personal grooming products that have been used
- Trimmers, epilators, massagers, or similar personal-care products after hygienic seals are broken or the product has been used
- Personal hygiene products
- Consumable products
- Grocery products after opening
- Food products
- Perishable items
- Products with broken hygiene or safety seals
- Clearance or final-sale products where clearly stated
- Products damaged due to customer misuse
- Customized or specially ordered products
- Free gifts or promotional products by themselves
However, if any such product is delivered damaged, defective, expired, incorrect, or materially different from what was ordered, please contact us. Your complaint will be reviewed separately.
8. Glass and Fragile Products
Altijaro Shop sells certain glass and fragile products.
Customers are strongly encouraged to inspect the parcel promptly after delivery and record the unboxing process.
If a glass or fragile item arrives broken or damaged, please contact us preferably within 48 hours and provide clear photographs or video evidence.
Claims involving accidental breakage occurring after successful delivery and customer use may not qualify for replacement or refund.
9. Electronics and Gadgets
Electronic products may be inspected or tested before a replacement or refund is approved.
A product may not qualify for return if it has been damaged due to:
- Improper use
- Physical impact
- Unauthorized modification
- Incorrect electrical connection
- Incompatible charger or power supply
- Negligence
- Unauthorized repair
- Water or moisture exposure where the product is not designed for such use
Manufacturer warranties, where available, may have separate conditions.
Warranty coverage does not automatically mean that a cash refund will be available.
10. Grocery and Consumable Products
Grocery, food, and consumable products normally cannot be returned simply because of a change of mind after they have been opened.
Please contact us immediately if you receive a product that is:
- Expired
- Damaged
- Leaking
- Incorrect
- Unsealed when it should be sealed
- Otherwise unsuitable due to a verified issue existing at the time of delivery
We will review the issue and provide an appropriate resolution.
11. Product Colour and Appearance
We make reasonable efforts to display product images and colours accurately.
However, minor differences may occur due to:
- Screen or monitor settings
- Lighting conditions
- Photography
- Manufacturing batches
- Supplier packaging updates
Minor differences that do not materially affect the product’s function, identity, specification, or ordered variant may not automatically qualify as defects.
However, if you receive a completely different colour, model, or variant from the one ordered, please contact us.
12. How to Request a Return
To request a return, replacement, or refund, please contact Altijaro Shop customer support and provide:
- Your name
- Order number
- Registered phone number
- Product name
- Reason for the return
- Photographs or videos showing the problem, where applicable
Contact:
Phone/WhatsApp: [Insert Number]
Email: [Insert Email Address]
Facebook Page: [Insert Facebook Page Link]
Please do not send a product back without first contacting us and receiving return instructions.
13. Return Inspection
After receiving a returned product, our team may inspect it to confirm:
- The reported issue
- Product condition
- Accessories
- Packaging
- Serial numbers, where applicable
- Signs of use or damage
We will inform the customer after the return has been reviewed.
Approval of a return request does not automatically guarantee a full refund if the returned product does not meet the agreed return conditions.
14. Replacement
Where a replacement is approved, we will attempt to replace the product with the same:
- Product
- Model
- Colour
- Size
- Capacity
- Variant
subject to availability.
If the same product or variant is unavailable, we may offer:
- Another suitable product
- Store credit
- A refund
- Another mutually agreed solution
Any price difference for a customer-requested alternative product may need to be adjusted.
15. Refunds
Once an eligible returned product has been received, inspected, and approved, the refund process will begin.
Approved refunds will normally be processed within approximately 7–10 business days, although the actual time required for the money to appear may depend on the bank, payment gateway, mobile financial service provider, or other payment method.
Refunds may be processed using:
- Original payment method
- Bank transfer
- Mobile financial service
- Another mutually agreed method
16. Cash on Delivery Refunds
For Cash on Delivery orders, an approved refund may be made through:
- bKash
- Nagad
- Bank transfer
- Another supported payment method
Customers may be required to provide accurate payment information to receive the refund.
Altijaro Shop will not be responsible for delays or losses caused by incorrect payment information supplied by the customer.
17. Shipping and Delivery Charges
If a return is required because Altijaro Shop delivered a:
- Wrong product
- Damaged product
- Defective product
- Incorrect variant
we will normally bear reasonable return or replacement delivery charges after verification.
If the return is due to:
- Change of mind
- Customer ordering the wrong product
- Customer ordering the wrong size or variation
- Personal preference
the customer may be required to pay the applicable shipping or return charges.
18. Refused or Unaccepted Cash on Delivery Orders
Customers are requested to place Cash on Delivery orders only when they genuinely intend to receive the product.
Repeated refusal of confirmed orders without a reasonable explanation may result in:
- Restrictions on Cash on Delivery
- Requirement for advance payment
- Cancellation of future orders
- Other reasonable account restrictions
This helps us reduce unnecessary courier and operational costs.
19. Order Cancellation
Customers may request cancellation before the order has been dispatched.
Once an order has been handed over to the courier or dispatched, cancellation may not always be possible.
If the order has already been dispatched, applicable delivery or return charges may apply.
Altijaro Shop also reserves the right to cancel an order where reasonably necessary due to circumstances such as:
- Product unavailability
- Pricing errors
- Suspected fraudulent transactions
- Incomplete customer information
- Delivery service limitations
- Technical errors
If a prepaid order is cancelled by Altijaro Shop, the eligible amount will be refunded.
20. Promotional and Discounted Products
Products purchased using:
- Promotional discounts
- Coupons
- Campaign offers
- Bundle offers
- Special delivery offers
may still be eligible for return if they are damaged, defective, or incorrect.
However, refunds will generally be based on the actual amount paid by the customer, not the product’s original or regular price.
Free promotional gifts may need to be returned when the associated purchased product is returned for a full refund.
21. Refund Abuse and Fraud Prevention
Altijaro Shop reserves the right to reject return or refund requests where there is reasonable evidence of:
- Fraud
- Deliberate product damage
- Product substitution
- False claims
- Repeated misuse of the return system
- Missing accessories caused by the customer
- Manipulation of photographs or evidence
Any decision will be based on the information reasonably available to us and applicable consumer protection requirements.
22. Manufacturer Warranty
Some products may include a manufacturer, importer, distributor, or supplier warranty.
Warranty terms may vary by product.
Where a manufacturer’s warranty applies, certain defects arising after the initial return period may need to be handled through the applicable warranty provider rather than through our standard return process.
Please review the product page or contact us for warranty information before purchasing where warranty coverage is important to you.
23. Consumer Rights
Nothing in this policy is intended to remove or restrict any mandatory consumer rights available under applicable laws of Bangladesh.
Where any provision of this policy conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.
24. Changes to This Policy
Altijaro Shop may update this Refund & Return Policy periodically due to changes in:
- Our products
- Delivery procedures
- Payment methods
- Business operations
- Applicable regulations
The latest version will be published on our website with an updated effective date.
25. Contact Us
For questions about returns, exchanges, refunds, damaged products, or order issues, please contact:
Altijaro Shop
Website: https://altijaro.com
Phone/WhatsApp: 01605 959034
Email: contact@altijaro.com
Business Address: Mojaffar Nagar,Chattogram
Country: Bangladesh
We aim to resolve genuine customer concerns fairly and efficiently.
Last Updated: 29 August 2026
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